Privacy Policy


 This privacy policy (Policy) is issued by India Electrical Pty Ltd, ABN (67 649 855 069) trading as India Electrical, for individuals whose personal information we collect and hold and sets out the way we manage your personal information, including:

  • the kinds of personal information that we collect and hold;
  • how we collect and hold personal information;
  • how you can access personal information we hold about you and seek correction of such information;
  • how you can complain if we breach the applicable privacy principles (or any related code of practice that binds us) and how we will handle such a complaint; and
  • the circumstances under which we may disclose your personal information to overseas recipients.

This Policy is made available without charge at (our website link)

Collection of Personal Information

The basic personal information we collect about you is your name, your address and your contact information (e.g. email, phone, mobile number, address etc.).

If you make payment to us, we may also collect one or more of credit card information, debit card information, EFT information, bank account and similar financial information

Sometimes, you may voluntarily disclose other information to us in the course of your dealings with us or with our representatives. If this information comprises or contains one or both of unsolicited personal information or sensitive personal information, such information will be further dealt with as set out below.

In addition to personal information (i.e. information that identifies you individually), we may also collect information that relates to you but which has been anonymised or otherwise de-identified; this information is statistical in nature.

Applicable Law

In relation to the personal information of Australian residents, this Policy is issued subject to the Privacy Act 1988 (Cth) as amended, applicable related regulations as amended, applicable related codes of practice as amended and successors to any of those (Australian Law).

Direct Marketing

We are an organisation that engages in direct marketing and so you may reasonably expect us to use your personal information for that purpose. If we collect your personal information from a third party, we may continue to use or disclose that personal information for the purpose of direct marketing to you, subject to your consent to do so unless it is impracticable to obtain such consent, for so long as we have not received an ‘opt out’ request from you.

If you wish to request:

  • to ‘opt out’ from receiving direct marketing communications from us;
  • that we do not provide your personal information to third party for the purpose of facilitating direct marketing; or
  • that we tell you where we sourced your personal information,

then contact us as follows:

India Electrical Head Office: (+61 436 484 210) or (

Use or Disclosure

We will not sell, rent or otherwise transfer your personal information to a third party except where:

  • such sale, rental or other transfer is part of larger transaction affecting us (e.g. sale of the business, sale of shares, company group reorganisation, etc.);
  • the information sold, rented or transferred has been anonymised or otherwise de-identified (such that it is no longer personal information);
  • We utilise a number of individuals to carry out business functions and activities on our behalf including not only employees but also contractors, sub-contractors, agents and commercial representatives expressly affiliated to us (all collectively being representatives).
  • You consent to our disclosure of your personal information to our representatives other than our employees, and to the use and disclosure of your personal information by such representatives when it becomes necessary to enable them to carry out business functions and activities on our behalf.

In addition to our technical service suppliers, we use a number of other service providers in support of our business functions and activities, including couriers and suppliers.

To the extent that applicable law requires your consent to our transfer of your personal information to our service providers and business affiliates overseas, you consent to such transfer and to subsequent use and disclosure of your personal information by our overseas service providers and overseas business affiliates when necessary for them to provide their services and honour their commercial arrangements with us respectively.

Access to your Personal Information

Please note that we are not obliged to give you access as requested in some circumstances, including where the request is frivolous or vexatious, the request would have an unreasonable impact on the privacy of others or the request is denied in compliance with applicable law (or under a court or tribunal order).

If you wish to seek access to your personal information, please contact us at:

India Electrical Head Office: (+61 436 484 210) or (

We may also correct your personal information upon request from you. If you wish request a correction of your personal information, please contact:

India Electrical Head Office: (+61 436 484 210) or (

We normally seek to remove, delete or destroy personal information from our records as soon it is no longer required. However, there may be circumstances where such removal, deletion or destruction is either delayed or not possible, including, in the case of our electronic record systems, in relation to backup, archival and general record-keeping processes.


If you wish to make a complaint with regard to a possible breach of this Policy or the Australian Privacy Principles, please contact:

India Electrical Head Office: (+61 436 484 210) or (+61 436 484 210)

For complaints regarding handling of your other requests or enquiries in relation to this policy, please contact:

India Electrical Head Office: (+61 436 484 210) or (+61 436 484 210)

 When we receive your complaint we will contact you when reasonably practicable to let you know that we have received it.

We will use reasonable endeavours to investigate your complaint and aim to resolve it.  We may contact you for further information.

We will write to you and let you know the outcome. We will use reasonable endeavours to resolve your complaint within 30 days however some complaints are more complex and take longer. We will keep you informed if this is the case.

If for some reason we cannot resolve your complaint (for example, the issue is outside our responsibilities), we will write to you and let you know

If we are unable to resolve your complaint, you may contact the Office of the Australian Information Commissioner (OAIC).

OAIC website:

OAIC telephone: 1300 363 992

OAIC postal addresses:  GPO Box 2999, Canberra, ACT 2601 or GPO Box 5218, Sydney NSW 2001

Policy Changes

Please note that this Policy may change from time to time to take into account new laws and technology, changes to our operations and practices, and the changing business environment.

We will make available the current version of our Policy, with a date and version notice, via our website(s) and, upon request, in other forms.

If you do not accept this Policy as varied, we will no longer be able to accept or process orders from you or otherwise deal with you.

× How can I help you?